Terms of Service

Welcome to TrailDNA. By visiting or purchasing from trail-dna.com, you agree to the following Terms of Service. Please read them carefully.

1. General Conditions

By using our website, you confirm that you are at least the age of majority in your region. You may not use our products for illegal or unauthorized purposes. You agree not to transmit harmful code or interfere with site security.

2. Online Store Terms

Prices, products, and promotions may change without notice. We reserve the right to modify or discontinue any product at any time. We are not liable for any modification, suspension, or discontinuation.

3. Accuracy of Information

We strive to provide accurate product details, pricing, and availability, but errors may occur. We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate.

4. Products and Services

Some products may have limited quantities or be available exclusively online. Colours may vary depending on your device screen. We reserve the right to limit the sales of our products to any person, region, or quantity.

5. Pricing and Payment

All prices listed on trail-dna.com are shown in your local currency or as displayed on the site. We reserve the right to change prices at any time. Payments must be completed using accepted payment methods at checkout. Fraudulent or unauthorised payments will lead to order cancellation.

6. Order Acceptance and Cancellation

We may refuse or cancel any order for reasons including product availability, errors in pricing, or suspected fraud. We may limit or prohibit orders placed using the same customer name, credit card, or shipping address.

7. Shipping and Delivery

By placing an order, you agree to provide accurate shipping details. Delivery times are estimates and may vary due to factors beyond our control. We are not responsible for delays caused by customs, couriers, or unforeseen events. Once shipped, your order tracking will be provided.

8. Returns and Refunds

Our Return & Refund Policy applies to all purchases. Please review it before completing your order. Approved refunds will be processed to your original payment method.

9. User Comments and Submissions

If you submit reviews, comments, or suggestions, you grant TrailDNA the right to use, edit, copy, or publish them without compensation. You agree not to post unlawful, offensive, or misleading content.

10. Personal Information

Your submission of personal data through the store is governed by our Privacy Policy.

11. Third-Party Tools & Links

We may provide access to third-party tools and links. We do not control these services and are not responsible for issues arising from their use. You access them at your own risk.

12. Prohibited Uses

You may NOT use the site for:
• Illegal activities
• Violating laws or rights
• Harassment, abuse, or discrimination
• Uploading malicious code
• Collecting personal data of others
• Interfering with security features

Violation may result in termination of your access.

13. Disclaimer of Warranties

We do not guarantee uninterrupted, error-free, or secure use of the website. Products and services are provided “as is” without warranties of any kind.

14. Limitation of Liability

TrailDNA is not liable for any indirect, incidental, or consequential damages, including lost profits, lost data, or product misuse. Our liability is limited to the amount paid for your purchase.

15. Indemnification

You agree to indemnify TrailDNA against claims arising from your misuse of the website or violation of these Terms.

16. Termination

We may terminate your access to the site at any time if you violate these Terms. You remain responsible for payments due before termination.

17. Governing Law

These Terms are governed by the laws of the jurisdiction in which TrailDNA operates. Any disputes will be resolved in the appropriate courts of that region.

18. Changes to Terms

We reserve the right to update or replace any part of these Terms at any time. Continued use of the website following updates means you accept the new terms.

19. Contact Information

For questions about these Terms of Service, contact us:
Email: info@trail-dna.com
Website: trail-dna.com