Privacy Policy
This Privacy Policy describes how TrailDNA (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from trail-dna.com.
1. Information We Collect
We collect personal information to process your orders and improve your shopping experience. This includes:
• Personal Details: Name, shipping address, billing address, email, phone number
• Order Information: Items purchased, payment details (processed securely by payment providers)
• Technical Data: IP address, browser type, device information, pages viewed
• Cookies: Used to improve website performance and personalise your experience
We do not store your full credit card information. All payments are processed securely by third-party payment providers (Shopify Payments, PayPal, etc.).
2. How We Use Your Information
We use your information to:
• Process and deliver your orders
• Send order confirmations and updates
• Communicate with you about products, offers, or support
• Improve, optimise, and secure our website
• Prevent fraud and maintain account safety
3. Sharing Your Information
We only share your information with service providers that help run our store, such as:
• Shopify (store platform)
• Payment processors (for secure payments)
• Shipping carriers (to deliver your order)
• Analytics tools (to improve performance)
These partners are required to protect your data and may not use it for unrelated purposes.
4. Cookies
TrailDNA uses cookies to keep your cart active, remember your preferences, and analyse site traffic. You can disable cookies in your browser settings, but the website may not function fully.
5. Data Retention
We keep your order details in our system for tax and legal purposes unless you request deletion. Marketing data is stored until you unsubscribe.
6. Your Rights
Depending on your region, you may have rights to:
• Access the personal data we hold
• Request corrections or updates
• Request deletion of your information
• Opt out of marketing emails at any time
To exercise your rights, email us at info@trail-dna.com.
7. Protecting Your Information
We use secure servers, encrypted connections (SSL), and trusted payment gateways to protect your data. However, no online transmission is 100% secure.
8. Third-Party Links
Our website may include links to external sites. We are not responsible for their privacy practices or content.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on trail-dna.com with the updated date.
10. Contact Us
If you have questions about this Privacy Policy or your data, contact us:
Email: info@trail-dna.com
Website: trail-dna.com